Hi Lauren, I was simultaneously amazed and delighted to receive the fixing kit you sent me. It demonstrated a substantial initiative (given that you had only my name and telephone no.) to presumably look me up in your past purchasing records and to then go the step further and send the items I needed free of charge. Whilst the value was only small, the goodwill your action generated was immense. It was such a refreshing change to experience such superb customer service. Rest assured I shall not only look to your company again in the future but will also be advising all my friends and contacts of both the service and value for money they can expect if they do likewise whenever they have lighting needs. Once again, many,many thanks for "making an old man very happy". Both you and the company deserve a tremendous round of applause.