We operate an extended 28-day peace of mind returns policy for all products on our website. The following terms and conditions apply to all refunds.
You must inform us in writing, by fax: 01896 831086, or email: email@example.com, within 28 days, starting the day after delivery/receipt of your order (the date of delivery will be recorded by our carriers) that you wish to return goods that are undamaged. If you have any damages, faults or shortages you must report this within 7 working days as required under the Distance Selling Regulations of 2000 (This period starts on the day after the day on which the goods were received). Scotlight Direct cannot accept responsibility after this period.
Under the Distance Selling Regulations, customers have a duty of care while the goods are in their possession and we request all goods are returned with their original packaging, complete with all other associated components sent with them i.e. lamps.
Goods should not have been installed, modified or used in any way and should be in an undamaged condition.
For unwanted items the customer is responsible for any return carriage. The total order amount, including the original delivery cost, are refunded if the goods are cancelled within the 28 day returns period.
Scotlight Direct will in no way be liable for any costs incurred due to faulty goods or shortages such as electricians fees, time taken from place of employment etc.
We have the right to refuse refunds for failure to meet the above criteria