“ Following our purchases made online from your company I am delighted to respond with a genuine thank you and personal recommendation for both the professional service and personal attention given by your colleagues and yourself. Our lighting products were much appreciated when first received, but we were impressed further by the kind and efficient replacement when our lamp gave up after many months of intensive usage by my parents. I can say that seldom has addressing such a matter with a distant internet purchase company been made so simple and we felt that even as past customers, we still mattered. Of particular mention is the comprehensive packaging! Our mutual wish to make a joint contribution to the Haiti appeal in preference to the normal convention of refunding my return postage charge, for me, sets Scotlight apart... this is the friendly personal service that we all miss from times past. ”

“ Thank you very much for my order and prompt delivery, received yesterday well packed and in perfect condition. ”

“ Dear Scotlight. Received bathroom light today, many thanks for first class service. Regards ”

“ I received my order today, and the lamp looks really good (Mantra M0382AB Acanto 2 Light Table Lamp) on a glass console table. The table sits beside a clear acrylic Louis 'Ghost' chair, so the unobtrusive transparent cable and plug fits very well. The shades are an excellent match for the room decoration. A good buy! ”

“ Thank you so much I received the replacement lights this afternoon. I am absolutely delighted with them! I totally appreciate the outstanding customer service you have shown me and appreciate you going that "extra mile" to replace these lights so quickly. Again many thanks, I will certainly have no hesitation to pass on with confidence the name Scotlight Direct to friends and family as I am certain that they too will receive the high level of customer service you have shown me. You are welcome to pick up the other lights at your own convenience. With Warmest Christmas Wishes to all at Scotlight Direct, have a good one! With Kind Regards ”

“ Dear People, I felt I had to mail you and thank you very much for your excellent work, on Monday 24/08/09 I contacted you by e-mail to say that a fault had occurred with an item I had purchased from you the week before, with your apologies and no fuss a replacement unit arrived on Friday 28/08/09. Once again thank you so much for first class, hassle free service. ”

“ Hi Donna, Just a quick message to say that we have now received the replacement mirror - Fully in tact! Thank you for a great service and fantastic product, my wife and I are very pleased with the goods. We will be recommending you to all our family and friends. Thanks again, Regards ”

“ Hello - just to confirm I have received my lights this afternoon. Thank you for the excellent service. Regards, ”

“ Hallo, just to say the lights arrived safe and sound this morning; thank you very much for your help and the excellent service. Kind regards ”

“ The replacement shade arrived yesterday pleased to tell you that it is fine. We cannot thank you enough for your excellent service and we will be recommending you to all our friends and when we are looking for light fittings in the future you will be the first place we come to, many thanks again ”

“ Just a note to confirm the safe arrival of the lamps and to say thank you for taking so much trouble over a small order. Great to do business with you. ”

“ Thought I would let you know that lamps arrived safe and sound today. Thank you for all your consideration in this matter. Such service is rare in this day and age. I would not hesitate to use your company again. With many thanks ”

“ Hi, I ordered two light fittings from you a couple of weeks ago. I would just like to congratulate you on your quick and efficient service. I tried to order online but did not want to pay using Paypal so I telephoned my order through the following day and paid over the phone by credit card. I was promised a callback to confirm I was ordering the correct items which I received very shortly afterwards. Then, after being advised by email of their despatch, I received the fittings a couple of days later. They are now up and look great and we saved a total of �70 over the price in our local "wholesale" electrical outlet. Well done and keep up the good work! ”

“ Many thanks for your prompt response in replacing the damaged crystals, all received in good order, much appreciated. I will be more than happy to order from you again and will be recommending you to my friends. ”

“ Just received my order SD**** -very happy with your service -quick, easy and excellent all round, thank you. I will do my best to recommend you to others and would be delighted to purchase more from you in future. regards, ”

“ Thank you for your email. I received my lighting yesterday and have been very pleased with the order and your excellent customer service. I will have no hesitation in using your company again, Many Thanks ”

“ Dear Scotlight, We have just received the two Endon low-energy mother and child lamps which we ordered from you. We are delighted with them. We are also delighted with your service. It is a real pleasure to find a company who not only knows what customer service is, but actually delivers it. Thanks especially for matching the lower price of our nearby supplier, but they couldn't match your customer service! Long may you continue! ”

“ I wanted to thank you the service I received for the following order. Endon 146-3CH 3 Light Chrome Ceiling Light x 4. The lights were not in stock at the time of order but the staff kept me informed of my order's progress and they arrived last week. The lights are now installed and I am very happy with the style and quality. Thank you for your assistance. ”

“ Dear Sirs, Yesterday, September 18, I placed an on-line order with you. Today, September 19, while I was out for the morning rolls and newspaper, the order was delivered. Had you sent it any quicker it would probably have melted in transit! Many thanks indeed for such cracking good service. Have the rest of the day off. ”

“ Just a quick note to say thank you. I ordered the product and then found it elsewhere at a better price. Without a quibble, you were on the phone to say no problem, you would match the price. As for the speed of delivery, second to none! It arrived the very next day. Fantastic service all round. Thank you. ”

“ Hi there, I would just like to thank you very much for the speed of delivery of the light that I ordered. The light was also very good value for money. I will be recommending you to all of my friends. Thank you ”

“ Hi Andrew, Just writing to thank you for such a speedy service! Ordered my lights on Monday and everything was delivered by the Wednesday. Many thanks, I hope my husband can install them all as quick!! Kind regards ”

“ For quite a long time I have been trying to find down lighters to replace the existing units throughout our house. The advice and assistance I received from various electrical suppliers in the area was rather poor and therefore I searched the internet. Scotlight not only answered my questions without delay, but stocked the down lighters required and supplied within a few days. Extremely efficient and the service I received was excellent! ”

“ Hi, Just to say many thanks for the prompt delivery. Its a present for my parents ruby wedding anniversary and I'm sure they'll love it. Will definitely use your company again. ”

“ Dear Scotlight I am emailing you to thank you for your excellent service. The light fittings I ordered online were out of stock but I received a message on my answerphone from a very nice lady (sorry I cant remember her name) stating that they were out of stock & would I call so I could decide what I wanted to do. I rang & could not get in touch with the person who left the message but David, the man who answered rang me back afterwards as the person who left the original message was unavailable. David explained the choices available to me & I decided to leave my order in place. It turned out that the re-ordering of the stock had already been dealt with by the staff concerned. Besides, I was happy to wait as the items I had ordered matched a light fitting I had already. To my surprise I received an email confirming that my order had been dispatched within the next couple of days & before the end of the week arrived my light fittings had been delivered. Thanks you so much for your excellent customer service. I have no hesitation in recommending your company to any of my family & friends. ”

“ Just a note to say that my bathroom ceiling light arrived this morning and is great. The packaging was superb. Thanks for excellent service! ”

“ To all at Scotlightdirect, Order No. SD###. Thanks for quick service. I really did not expect to see the parcel before the weekend. Goodbye to the round of golf planned for Saturday. I would certainly recommend you to anyone who asks me about light fittings. ”

“ Morning! Replacement for damaged order SD###: Lamp received on Friday morning, thanks. Thank you very much for the prompt return and the friendly communication. Very pleased with the floor lamp and hope to shop with you again. ”