Customer Testimonials

Here's what some of our customers have said about us...

Just a note to say that my bathroom ceiling light arrived this morning and is great. The packaging was superb. Thanks for excellent service! C Jackson - 10/03/08

To all at Scotlightdirect, Order No. SD###. Thanks for quick service. I really did not expect to see the parcel before the weekend. Goodbye to the round of golf planned for Saturday. I would certainly recommend you to anyone who asks me about light fittings. G Arnold - 06/02/08

Even if things go wrong...

Despite our attention to detail, quality control checks and excellent product packaging, sometimes things don't always go to plan. But when things do go wrong, we make sure to provide a quick and efficient service when dealing with goods that were damaged in transit or faulty fittings...

Dear Scotlight

I am emailing you to thank you for your excellent service.

The light fittings I ordered online were out of stock but I received a message on my answerphone from a very nice lady (sorry I cant remember her name) stating that they were out of stock & would I call so I could decide what I wanted to do.

I rang & could not get in touch with the person who left the message but David, the man who answered rang me back afterwards as the person who left the original message was unavailable.

David explained the choices available to me & I decided to leave my order in place. It turned out that the re-ordering of the stock had already been dealt with by the staff concerned. Besides, I was happy to wait as the items I had ordered matched a light fitting I had already.

To my surprise I received an email confirming that my order had been dispatched within the next couple of days & before the end of the week arrived my light fittings had been delivered.

Thanks you so much for your excellent customer service. I have no hesitation in recommending your company to any of my family & friends. S Brewster - 10/03/08

Morning! Replacement for damaged order SD###: Lamp received on Friday morning, thanks. Thank you very much for the prompt return and the friendly communication. Very pleased with the floor lamp and hope to shop with you again. E Hann - 03/02/08