“ I though you'd like to know everything arrived safe & sound and is already installed! thank you very much for your helpfulness & great service ”

“ I recently ordered 2 glass shades for a floor lamp and I also asked if you could provide a tool for extracting the bulbs. My order arrived within the time scale advised and you were able to provide everything that I required. I would just like to thank Donna who dealt with my order so pleasantly and efficiently and also your company for the excellent service provided. ”

“ I have received my lamp - thank you so much for your prompt service! PS: Lamp looks great! ”

“ Hi Kristina, Thank you very much for the info. I must say that I have been very impressed with your service.....what a refreshing change in this day and age! Kind regards and thanks again ”

“ Hi Kristina, Just to let you know that I've received a replacement crystal (plus an extra one!) from Searchlight. This is great service, thank you and please pass on my thanks to your contacts at Searchlight. I will have no hesitation in recommending Scotlightdirect to friends and family for their lighting requirements! ”

“ Hi Kristina, Just to confirm that the light has arrived safely and intact. Many thanks for your excellent service. ”

“ Thank you so much for ceiling lights which arrived safe and secure. Now on the ceiling and looking great. Great service. ”

“ Hi Andrew, Just a quick note to thank you for your company's speedy and efficient service. Light fittings have arrived and are now on my ceilings at home. Good value, good quality and good service, your company should go from strength to strength. Best wishes, ”

“ Good evening Andrew. Received bulbs today.. Thank you. I have to tell you. Your service is second to none. It is so easy and cost effective to use your company via the internet. P.S I will be ordering more lights soon! Thanks again.. ”

“ Hi Andrew, Can not thankyou enough for marking urgent our lighting order. They arrived today as you said they would. So our 60th birthday party can now be illuminated. We are delighted with them. Thankyou and I hope you and yours have a very happy Christmas. ”

“ Hi Andrew, I meant to mail you sooner...but with moving into a new house, I hadn't much time!! I would just like to thank you for all your help....your service is excellent. I'm delighted with all my fittings and great value,I'll be recommending you to all my friends!! Thanks for all your help ”

“ Hi Kristina, Many thanks for your email, apologies for not replying earlier but I have been away for a few days. The replacement arrived on Monday and looks beautiful. Thank you very much for the service that Scotlight have provided. Everyone has been very helpful from placing the order to receiving both the order and the replacement. ”

“ Dear Donna, I just wanted to thank you for the impressive service you provided in supplying me with my brass floor lamp. Your firm's dealings with me on both the phone and via email were exemplary. I shall not hesitate to use you again (and recommend you to others) in future. ”

“ Dear All, I just wanted to say thank you to your customer service folks for the excellent service they provided to me recently. One of your novelty airplane lights was broken when we unpacked it (I think it was broken in manufacture, not by your despatch) but you changed it for another one without question, and within 2 weeks. I was very impressed with that, and would highly recommend you to other customers. Many thanks, look forward to doing more business with you, ”

“ Hi Andrew, I'm pleased to tell you that the light is fine now it's installed. Thank you for your excellent service ”

“ Hi,The light arrived today, brilliantly packed, thanks. It looks great! ”

“ Hi Andrew, Thanks as all arrived on time safely. They look excellent. ”

“ Thank you so much the light has arrived safe and sound and matches my other one perfectly. We haven't connected it as yet. But will do so soon. Thank you for taking the time to lets us know it was on it's way too as I was able to organise to be in. Much appreciation and and very happy dong business with you. ”

“ Hi Andrew, Just back from the house and the lights were there with no problem, tucked in the corner! Many thanks for all your help, we would definitely use you again. ”

“ Thank you and after I received my last order I called to say how delighted I was as I think everything from quality of the products, the packing and the service in general is superb. Thank you again. ”

“ These two lights arrived safely and are just what we wanted - thanks very much for the prompt delivery. ”

“ Andrew, Just to say that the Ophelia Lanterns arrived last week as requested - thanks again for the fantastic customer service that you offer. ”

“ Received just now - well packed and in good condition. Excellent service. ”

“ Just received my table lamps and they are perfect. Had lots of trouble with these elsewhere. Thank you very much and I will definitely be recommending you to friends. ”

“ I received the delivery today - thank you. I would like to thank you for the most efficient and helpful service received. Great stuff!!! ”

“ Hi Phillipa, Sorry for the late response. Just want to say I have received the bulbs. I have been very impressed with your sales service and after sales service and I hope to use you again in the future. Your customer care is great! I will definitely recommend you to my friends and family. Thanks again ”

“ Thank you for dealing with my order so quickly. The lamp arrived safely and is very beautiful - I am really pleased with it. I will hopefully shop with you again some time in the future. ”

“ You've done it again!! Arrived this morning, all as required. Many thanks for a great service. ”

“ My searchlight arrived this morning, it's gorgeous, fantastic packaging too. Thank you very much indeed! ”

“ Goods arrived this morning, many thanks for an excellent service. ”

“ Hi Andrew ... just wanted to say thank you very much for the 'Lima' lights which we are delighted with. They look fantastic and we are very grateful to you for letting us have them at the reduced price. I made a call to your company this morning whilst the electrician was fitting them up because the dimmer switch wouldn't work on the first one he connected. However, a call to your technical staff assured us there was no reason why it shouldn't have ... and it turned out to be a faulty dimmer switch! So thank you again for a brilliant service! ”

“ Hi Scotlight Direct. Just to let you know that I have received my lampshade. We now have it up and it is fabulous! Thanks. ”

“ Andrew, just a quick e-mail to let you know how delighted I am with my light fittings and to thank you for all your assistance in making this possible. I'm sure my new extension will look fabulous when they are fitted. ”

“ Thank you ..the lights have arrived ...are up and look great . You were most helpful, what wonderful service. If only all companies were as fabulous to deal with as yourselves. I will definitely recommend you to everyone as a first class company. ”

“ Re order SD9520, After contacting you re: the above order I would just like to thank you for organising a next day delivery. We are very pleased with the items and we will certainly order from you again if the need arises.Also your communication by e-mail and telephone is excellent...many thanks. ”

“ Morning Andrew, The light is hanging vertically fine and it's absolutely beautiful. Thank you so much for your help in this regard. In fact I like it so much, I'm pretty sure I'll want more for our lounge/dining room. And I've also seen some lights I like for our stairs and landings. I won't order till I've decorated the next bit - will probably be closer to the middle of the year, but if you don't mind I'll keep your email address and contact you then. Many thanks again. ”

“ A quick email just to acknowledge that the lamp arrived intact today. As predicted by you, I do love it and would like to thank you for your dealings in this matter, you've been very fair. It's now taken pride of place in my front room by replacing a £180 glass lamp - thank you! ”

“ Dear Andrew, I just thought I would let you know that the bathroom lights arrived safe and sound this morning. They are now insitu on the bathroom wall and they look really nice, I am very pleased with them. Also, your website was one of the best I found for choices of bathroom and other lights, as I discovered finding nice lights that go in the necessary bathroom zones are quite difficult to find. Nice lighting shops seem to be few and far between now so it was a leap of faith ordering on the internet. ”

“ Received the replacement lamp shade safe and sound - very pleased with it, thank you. The Tiffany lamp was also well received as a Christmas present. Will definitely recommend you whenever possible. Many thanks. ”

“ Just wanted to say how pleased I am with the light and also to say 'well done' for your customer service. The lamp was beautifully packed and arrived when you said it would. I shall certainly use your services again and recommend you to my friends. ”

“ The light arrived today after struggling to leave their depot for a couple of days! Many thanks for a perfect service; mum-in-law is really chuffed, and I'm in the good books again... Wishing you all a wonderful, well-deserved, Christmas break. Best wishes ”

“ Just to let you know that we are delighted with the 2 penguins you supplied. We are using them for a new years eve event, and am sure my client and guests will love them many thanks ”

“ I am most impressed with your service as my order arrived at 0915 hrs this morning! I have just got around to unpacking the items and am pleased to say that they had a safe journey and are all intact. They look fine and now I just have to be patient until they are installed next week when I shall see them in all their splendour. It has been nice to have done business with you. Thank you. ”

“ I just wish to say thanks for the excellent service I recently received. The order I made from you a couple of weeks ago was the first time I have used you. And the service was most impressive for a 'warehouse' style shopping experience. I will be looking this way again for my hall lights! Thanks again. ”

“ Thank you for delivering the lamp I ordered so promptly. I have looked at it today and it's lovely. I was very impressed with the packaging which kept the lamp safe during transit. ”

“ Hi All, Our order SD7572 arrived at lunchtime in very good order. My wife and I would like to thank everyone there for excellent service and especially the packing and despatch department for making such a good job of the packing. Very many thanks, Best regards ”

“ Hi Andrew, As you promised our lamp has arrived.It was here at 13.10 and I can say that this time it is exactly right,we should have ordered this one in the beginning. Our thanks again for your help and understanding and once again we would like to say how impressed we are with your service. We will have no hesitation in recommending you to our friends should they need a table lamp at some time in the future. ”

“ Just a thank you for my order received this lunchtime. Your service is fantastic, packaged well and the Tiffany lamp is beautiful, has been put together and is now in pride of place. ”

“ Dear Scotlight Direct, Many thanks, received my order 9am approx this morning. Superb service. ”

“ Thank you for excellent service,very pleased with light ”

“ Many thanks for refunding the carriage and for your prompt attention to our order. The high level of customer service has really impressed us and we shall certainly be recommending you and buying from you again. ”

“ Simply to acknowledge delivery of order SD6095. everything appears to be in excellent order ( though I haven't got round to setting it up, and trying it yet ) The customer service, the packaging, delivery, and method of delivery, was 1st class. ”

“ Hi, Thanks we have received the lights and they are super, thanks very much ”

“ Hi Thomas, All goods received this morning - thank you very much for your exceptional customer service! ”

“ Just a quick note to confirm that our light fitting and lamps arrived safely this morning, and we are very pleased with them. Thank you for your usual high standard of service. ”

“ Dear Andrew, Just to let you know that my gorgeous chandelier arrived safely and well packed. I would like to thank you/your company for good service from start to finish. ”

“ Dear sirs, My order was safely delivered yesterday and I confirm that it arrived safely and in perfect condition. Many thanks for such excellent service, the goods were competitively priced, well packed, and speedily delivered. I am very satisfied with the whole transaction and would certainly use your company again. Thank you ”

“ Dear Donna, I have received my order of lovely shades and they are already up. It was an absolute pleasure to deal with such an efficient company from the moment of speaking with you to the moment I received my order. I certainly will spread the word. Thank you. ”

“ Just a little note to say how delighted I am with my purchases and the very friendly efficient service. I was kept updated with delivery details. The lights have been much admired by my family and friends. Great quality. ”

“ Just a word of thanks for delivery of my excellent Tiffany Peonie table lamps. Great value, prompt delivery and first class packaging. Will certainly recommend you to friends. ”

“ We have received the lights and are delighted with them. Thank you for excellent service. ”

“ Following our purchases made online from your company I am delighted to respond with a genuine thank you and personal recommendation for both the professional service and personal attention given by your colleagues and yourself. Our lighting products were much appreciated when first received, but we were impressed further by the kind and efficient replacement when our lamp gave up after many months of intensive usage by my parents. I can say that seldom has addressing such a matter with a distant internet purchase company been made so simple and we felt that even as past customers, we still mattered. Of particular mention is the comprehensive packaging! Our mutual wish to make a joint contribution to the Haiti appeal in preference to the normal convention of refunding my return postage charge, for me, sets Scotlight apart... this is the friendly personal service that we all miss from times past. ”

“ Thank you very much for my order and prompt delivery, received yesterday well packed and in perfect condition. ”

“ Dear Scotlight. Received bathroom light today, many thanks for first class service. Regards ”

“ I received my order today, and the lamp looks really good (Mantra M0382AB Acanto 2 Light Table Lamp) on a glass console table. The table sits beside a clear acrylic Louis 'Ghost' chair, so the unobtrusive transparent cable and plug fits very well. The shades are an excellent match for the room decoration. A good buy! ”

“ Thank you so much I received the replacement lights this afternoon. I am absolutely delighted with them! I totally appreciate the outstanding customer service you have shown me and appreciate you going that "extra mile" to replace these lights so quickly. Again many thanks, I will certainly have no hesitation to pass on with confidence the name Scotlight Direct to friends and family as I am certain that they too will receive the high level of customer service you have shown me. You are welcome to pick up the other lights at your own convenience. With Warmest Christmas Wishes to all at Scotlight Direct, have a good one! With Kind Regards ”

“ Dear People, I felt I had to mail you and thank you very much for your excellent work, on Monday 24/08/09 I contacted you by e-mail to say that a fault had occurred with an item I had purchased from you the week before, with your apologies and no fuss a replacement unit arrived on Friday 28/08/09. Once again thank you so much for first class, hassle free service. ”

“ Hi Donna, Just a quick message to say that we have now received the replacement mirror - Fully in tact! Thank you for a great service and fantastic product, my wife and I are very pleased with the goods. We will be recommending you to all our family and friends. Thanks again, Regards ”

“ Hello - just to confirm I have received my lights this afternoon. Thank you for the excellent service. Regards, ”

“ Hallo, just to say the lights arrived safe and sound this morning; thank you very much for your help and the excellent service. Kind regards ”

“ The replacement shade arrived yesterday pleased to tell you that it is fine. We cannot thank you enough for your excellent service and we will be recommending you to all our friends and when we are looking for light fittings in the future you will be the first place we come to, many thanks again ”

“ Just a note to confirm the safe arrival of the lamps and to say thank you for taking so much trouble over a small order. Great to do business with you. ”

“ Thought I would let you know that lamps arrived safe and sound today. Thank you for all your consideration in this matter. Such service is rare in this day and age. I would not hesitate to use your company again. With many thanks ”

“ Hi, I ordered two light fittings from you a couple of weeks ago. I would just like to congratulate you on your quick and efficient service. I tried to order online but did not want to pay using Paypal so I telephoned my order through the following day and paid over the phone by credit card. I was promised a callback to confirm I was ordering the correct items which I received very shortly afterwards. Then, after being advised by email of their despatch, I received the fittings a couple of days later. They are now up and look great and we saved a total of £70 over the price in our local "wholesale" electrical outlet. Well done and keep up the good work! ”

“ Many thanks for your prompt response in replacing the damaged crystals, all received in good order, much appreciated. I will be more than happy to order from you again and will be recommending you to my friends. ”

“ Just received my order SD**** -very happy with your service -quick, easy and excellent all round, thank you. I will do my best to recommend you to others and would be delighted to purchase more from you in future. regards, ”

“ Thank you for your email. I received my lighting yesterday and have been very pleased with the order and your excellent customer service. I will have no hesitation in using your company again, Many Thanks ”

“ Dear Scotlight, We have just received the two Endon low-energy mother and child lamps which we ordered from you. We are delighted with them. We are also delighted with your service. It is a real pleasure to find a company who not only knows what customer service is, but actually delivers it. Thanks especially for matching the lower price of our nearby supplier, but they couldn't match your customer service! Long may you continue! ”

“ I wanted to thank you the service I received for the following order. Endon 146-3CH 3 Light Chrome Ceiling Light x 4. The lights were not in stock at the time of order but the staff kept me informed of my order's progress and they arrived last week. The lights are now installed and I am very happy with the style and quality. Thank you for your assistance. ”

“ Dear Sirs, Yesterday, September 18, I placed an on-line order with you. Today, September 19, while I was out for the morning rolls and newspaper, the order was delivered. Had you sent it any quicker it would probably have melted in transit! Many thanks indeed for such cracking good service. Have the rest of the day off. ”

“ Just a quick note to say thank you. I ordered the product and then found it elsewhere at a better price. Without a quibble, you were on the phone to say no problem, you would match the price. As for the speed of delivery, second to none! It arrived the very next day. Fantastic service all round. Thank you. ”

“ Hi there, I would just like to thank you very much for the speed of delivery of the light that I ordered. The light was also very good value for money. I will be recommending you to all of my friends. Thank you ”

“ Hi Andrew, Just writing to thank you for such a speedy service! Ordered my lights on Monday and everything was delivered by the Wednesday. Many thanks, I hope my husband can install them all as quick!! Kind regards ”

“ For quite a long time I have been trying to find down lighters to replace the existing units throughout our house. The advice and assistance I received from various electrical suppliers in the area was rather poor and therefore I searched the internet. Scotlight not only answered my questions without delay, but stocked the down lighters required and supplied within a few days. Extremely efficient and the service I received was excellent! ”

“ Hi, Just to say many thanks for the prompt delivery. Its a present for my parents ruby wedding anniversary and I'm sure they'll love it. Will definitely use your company again. ”

“ Dear Scotlight I am emailing you to thank you for your excellent service. The light fittings I ordered online were out of stock but I received a message on my answerphone from a very nice lady (sorry I cant remember her name) stating that they were out of stock & would I call so I could decide what I wanted to do. I rang & could not get in touch with the person who left the message but David, the man who answered rang me back afterwards as the person who left the original message was unavailable. David explained the choices available to me & I decided to leave my order in place. It turned out that the re-ordering of the stock had already been dealt with by the staff concerned. Besides, I was happy to wait as the items I had ordered matched a light fitting I had already. To my surprise I received an email confirming that my order had been dispatched within the next couple of days & before the end of the week arrived my light fittings had been delivered. Thanks you so much for your excellent customer service. I have no hesitation in recommending your company to any of my family & friends. ”

“ Just a note to say that my bathroom ceiling light arrived this morning and is great. The packaging was superb. Thanks for excellent service! ”

“ To all at Scotlightdirect, Order No. SD###. Thanks for quick service. I really did not expect to see the parcel before the weekend. Goodbye to the round of golf planned for Saturday. I would certainly recommend you to anyone who asks me about light fittings. ”

“ Morning! Replacement for damaged order SD###: Lamp received on Friday morning, thanks. Thank you very much for the prompt return and the friendly communication. Very pleased with the floor lamp and hope to shop with you again. ”

“ I though you'd like to know everything arrived safe & sound and is already installed! thank you very much for your helpfulness & great service ”

“ I recently ordered 2 glass shades for a floor lamp and I also asked if you could provide a tool for extracting the bulbs. My order arrived within the time scale advised and you were able to provide everything that I required. I would just like to thank Donna who dealt with my order so pleasantly and efficiently and also your company for the excellent service provided. ”

“ I have received my lamp - thank you so much for your prompt service! PS: Lamp looks great! ”

“ Hi Kristina, Thank you very much for the info. I must say that I have been very impressed with your service.....what a refreshing change in this day and age! Kind regards and thanks again ”

“ Hi Kristina, Just to let you know that I've received a replacement crystal (plus an extra one!) from Searchlight. This is great service, thank you and please pass on my thanks to your contacts at Searchlight. I will have no hesitation in recommending Scotlightdirect to friends and family for their lighting requirements! ”

“ Hi Kristina, Just to confirm that the light has arrived safely and intact. Many thanks for your excellent service. ”

“ Thank you so much for ceiling lights which arrived safe and secure. Now on the ceiling and looking great. Great service. ”

“ Hi Andrew, Just a quick note to thank you for your company's speedy and efficient service. Light fittings have arrived and are now on my ceilings at home. Good value, good quality and good service, your company should go from strength to strength. Best wishes, ”

“ Good evening Andrew. Received bulbs today.. Thank you. I have to tell you. Your service is second to none. It is so easy and cost effective to use your company via the internet. P.S I will be ordering more lights soon! Thanks again.. ”

“ Hi Andrew, Can not thankyou enough for marking urgent our lighting order. They arrived today as you said they would. So our 60th birthday party can now be illuminated. We are delighted with them. Thankyou and I hope you and yours have a very happy Christmas. ”

“ Hi Andrew, I meant to mail you sooner...but with moving into a new house, I hadn't much time!! I would just like to thank you for all your help....your service is excellent. I'm delighted with all my fittings and great value,I'll be recommending you to all my friends!! Thanks for all your help ”

“ Hi Kristina, Many thanks for your email, apologies for not replying earlier but I have been away for a few days. The replacement arrived on Monday and looks beautiful. Thank you very much for the service that Scotlight have provided. Everyone has been very helpful from placing the order to receiving both the order and the replacement. ”

“ Dear Donna, I just wanted to thank you for the impressive service you provided in supplying me with my brass floor lamp. Your firm's dealings with me on both the phone and via email were exemplary. I shall not hesitate to use you again (and recommend you to others) in future. ”

“ Dear All, I just wanted to say thank you to your customer service folks for the excellent service they provided to me recently. One of your novelty airplane lights was broken when we unpacked it (I think it was broken in manufacture, not by your despatch) but you changed it for another one without question, and within 2 weeks. I was very impressed with that, and would highly recommend you to other customers. Many thanks, look forward to doing more business with you, ”

“ Hi Andrew, I'm pleased to tell you that the light is fine now it's installed. Thank you for your excellent service ”

“ Hi,The light arrived today, brilliantly packed, thanks. It looks great! ”

“ Hi Andrew, Thanks as all arrived on time safely. They look excellent. ”

“ Thank you so much the light has arrived safe and sound and matches my other one perfectly. We haven't connected it as yet. But will do so soon. Thank you for taking the time to lets us know it was on it's way too as I was able to organise to be in. Much appreciation and and very happy dong business with you. ”

“ Hi Andrew, Just back from the house and the lights were there with no problem, tucked in the corner! Many thanks for all your help, we would definitely use you again. ”

“ Thank you and after I received my last order I called to say how delighted I was as I think everything from quality of the products, the packing and the service in general is superb. Thank you again. ”

“ These two lights arrived safely and are just what we wanted - thanks very much for the prompt delivery. ”

“ Andrew, Just to say that the Ophelia Lanterns arrived last week as requested - thanks again for the fantastic customer service that you offer. ”

“ Received just now - well packed and in good condition. Excellent service. ”

“ Just received my table lamps and they are perfect. Had lots of trouble with these elsewhere. Thank you very much and I will definitely be recommending you to friends. ”

“ I received the delivery today - thank you. I would like to thank you for the most efficient and helpful service received. Great stuff!!! ”

“ Hi Phillipa, Sorry for the late response. Just want to say I have received the bulbs. I have been very impressed with your sales service and after sales service and I hope to use you again in the future. Your customer care is great! I will definitely recommend you to my friends and family. Thanks again ”

“ Thank you for dealing with my order so quickly. The lamp arrived safely and is very beautiful - I am really pleased with it. I will hopefully shop with you again some time in the future. ”

“ You've done it again!! Arrived this morning, all as required. Many thanks for a great service. ”

“ My searchlight arrived this morning, it's gorgeous, fantastic packaging too. Thank you very much indeed! ”

“ Goods arrived this morning, many thanks for an excellent service. ”

“ Hi Andrew ... just wanted to say thank you very much for the 'Lima' lights which we are delighted with. They look fantastic and we are very grateful to you for letting us have them at the reduced price. I made a call to your company this morning whilst the electrician was fitting them up because the dimmer switch wouldn't work on the first one he connected. However, a call to your technical staff assured us there was no reason why it shouldn't have ... and it turned out to be a faulty dimmer switch! So thank you again for a brilliant service! ”

“ Hi Scotlight Direct. Just to let you know that I have received my lampshade. We now have it up and it is fabulous! Thanks. ”

“ Andrew, just a quick e-mail to let you know how delighted I am with my light fittings and to thank you for all your assistance in making this possible. I'm sure my new extension will look fabulous when they are fitted. ”

“ Thank you ..the lights have arrived ...are up and look great . You were most helpful, what wonderful service. If only all companies were as fabulous to deal with as yourselves. I will definitely recommend you to everyone as a first class company. ”

“ Re order SD9520, After contacting you re: the above order I would just like to thank you for organising a next day delivery. We are very pleased with the items and we will certainly order from you again if the need arises.Also your communication by e-mail and telephone is excellent...many thanks. ”

“ Morning Andrew, The light is hanging vertically fine and it's absolutely beautiful. Thank you so much for your help in this regard. In fact I like it so much, I'm pretty sure I'll want more for our lounge/dining room. And I've also seen some lights I like for our stairs and landings. I won't order till I've decorated the next bit - will probably be closer to the middle of the year, but if you don't mind I'll keep your email address and contact you then. Many thanks again. ”

“ A quick email just to acknowledge that the lamp arrived intact today. As predicted by you, I do love it and would like to thank you for your dealings in this matter, you've been very fair. It's now taken pride of place in my front room by replacing a £180 glass lamp - thank you! ”

“ Dear Andrew, I just thought I would let you know that the bathroom lights arrived safe and sound this morning. They are now insitu on the bathroom wall and they look really nice, I am very pleased with them. Also, your website was one of the best I found for choices of bathroom and other lights, as I discovered finding nice lights that go in the necessary bathroom zones are quite difficult to find. Nice lighting shops seem to be few and far between now so it was a leap of faith ordering on the internet. ”

“ Received the replacement lamp shade safe and sound - very pleased with it, thank you. The Tiffany lamp was also well received as a Christmas present. Will definitely recommend you whenever possible. Many thanks. ”

“ Just wanted to say how pleased I am with the light and also to say 'well done' for your customer service. The lamp was beautifully packed and arrived when you said it would. I shall certainly use your services again and recommend you to my friends. ”

“ The light arrived today after struggling to leave their depot for a couple of days! Many thanks for a perfect service; mum-in-law is really chuffed, and I'm in the good books again... Wishing you all a wonderful, well-deserved, Christmas break. Best wishes ”

“ Just to let you know that we are delighted with the 2 penguins you supplied. We are using them for a new years eve event, and am sure my client and guests will love them many thanks ”

“ I am most impressed with your service as my order arrived at 0915 hrs this morning! I have just got around to unpacking the items and am pleased to say that they had a safe journey and are all intact. They look fine and now I just have to be patient until they are installed next week when I shall see them in all their splendour. It has been nice to have done business with you. Thank you. ”

“ I just wish to say thanks for the excellent service I recently received. The order I made from you a couple of weeks ago was the first time I have used you. And the service was most impressive for a 'warehouse' style shopping experience. I will be looking this way again for my hall lights! Thanks again. ”

“ Thank you for delivering the lamp I ordered so promptly. I have looked at it today and it's lovely. I was very impressed with the packaging which kept the lamp safe during transit. ”

“ Hi All, Our order SD7572 arrived at lunchtime in very good order. My wife and I would like to thank everyone there for excellent service and especially the packing and despatch department for making such a good job of the packing. Very many thanks, Best regards ”

“ Hi Andrew, As you promised our lamp has arrived.It was here at 13.10 and I can say that this time it is exactly right,we should have ordered this one in the beginning. Our thanks again for your help and understanding and once again we would like to say how impressed we are with your service. We will have no hesitation in recommending you to our friends should they need a table lamp at some time in the future. ”

“ Just a thank you for my order received this lunchtime. Your service is fantastic, packaged well and the Tiffany lamp is beautiful, has been put together and is now in pride of place. ”

“ Dear Scotlight Direct, Many thanks, received my order 9am approx this morning. Superb service. ”

“ Thank you for excellent service,very pleased with light ”

“ Many thanks for refunding the carriage and for your prompt attention to our order. The high level of customer service has really impressed us and we shall certainly be recommending you and buying from you again. ”

“ Simply to acknowledge delivery of order SD6095. everything appears to be in excellent order ( though I haven't got round to setting it up, and trying it yet ) The customer service, the packaging, delivery, and method of delivery, was 1st class. ”

“ Hi, Thanks we have received the lights and they are super, thanks very much ”

“ Hi Thomas, All goods received this morning - thank you very much for your exceptional customer service! ”

“ Just a quick note to confirm that our light fitting and lamps arrived safely this morning, and we are very pleased with them. Thank you for your usual high standard of service. ”

“ Dear Andrew, Just to let you know that my gorgeous chandelier arrived safely and well packed. I would like to thank you/your company for good service from start to finish. ”

“ Dear sirs, My order was safely delivered yesterday and I confirm that it arrived safely and in perfect condition. Many thanks for such excellent service, the goods were competitively priced, well packed, and speedily delivered. I am very satisfied with the whole transaction and would certainly use your company again. Thank you ”

“ Dear Donna, I have received my order of lovely shades and they are already up. It was an absolute pleasure to deal with such an efficient company from the moment of speaking with you to the moment I received my order. I certainly will spread the word. Thank you. ”

“ Just a little note to say how delighted I am with my purchases and the very friendly efficient service. I was kept updated with delivery details. The lights have been much admired by my family and friends. Great quality. ”

“ Just a word of thanks for delivery of my excellent Tiffany Peonie table lamps. Great value, prompt delivery and first class packaging. Will certainly recommend you to friends. ”

“ We have received the lights and are delighted with them. Thank you for excellent service. ”

“ Following our purchases made online from your company I am delighted to respond with a genuine thank you and personal recommendation for both the professional service and personal attention given by your colleagues and yourself. Our lighting products were much appreciated when first received, but we were impressed further by the kind and efficient replacement when our lamp gave up after many months of intensive usage by my parents. I can say that seldom has addressing such a matter with a distant internet purchase company been made so simple and we felt that even as past customers, we still mattered. Of particular mention is the comprehensive packaging! Our mutual wish to make a joint contribution to the Haiti appeal in preference to the normal convention of refunding my return postage charge, for me, sets Scotlight apart... this is the friendly personal service that we all miss from times past. ”

“ Thank you very much for my order and prompt delivery, received yesterday well packed and in perfect condition. ”

“ Dear Scotlight. Received bathroom light today, many thanks for first class service. Regards ”

“ I received my order today, and the lamp looks really good (Mantra M0382AB Acanto 2 Light Table Lamp) on a glass console table. The table sits beside a clear acrylic Louis 'Ghost' chair, so the unobtrusive transparent cable and plug fits very well. The shades are an excellent match for the room decoration. A good buy! ”

“ Thank you so much I received the replacement lights this afternoon. I am absolutely delighted with them! I totally appreciate the outstanding customer service you have shown me and appreciate you going that "extra mile" to replace these lights so quickly. Again many thanks, I will certainly have no hesitation to pass on with confidence the name Scotlight Direct to friends and family as I am certain that they too will receive the high level of customer service you have shown me. You are welcome to pick up the other lights at your own convenience. With Warmest Christmas Wishes to all at Scotlight Direct, have a good one! With Kind Regards ”

“ Dear People, I felt I had to mail you and thank you very much for your excellent work, on Monday 24/08/09 I contacted you by e-mail to say that a fault had occurred with an item I had purchased from you the week before, with your apologies and no fuss a replacement unit arrived on Friday 28/08/09. Once again thank you so much for first class, hassle free service. ”

“ Hi Donna, Just a quick message to say that we have now received the replacement mirror - Fully in tact! Thank you for a great service and fantastic product, my wife and I are very pleased with the goods. We will be recommending you to all our family and friends. Thanks again, Regards ”

“ Hello - just to confirm I have received my lights this afternoon. Thank you for the excellent service. Regards, ”

“ Hallo, just to say the lights arrived safe and sound this morning; thank you very much for your help and the excellent service. Kind regards ”

“ The replacement shade arrived yesterday pleased to tell you that it is fine. We cannot thank you enough for your excellent service and we will be recommending you to all our friends and when we are looking for light fittings in the future you will be the first place we come to, many thanks again ”

“ Just a note to confirm the safe arrival of the lamps and to say thank you for taking so much trouble over a small order. Great to do business with you. ”

“ Thought I would let you know that lamps arrived safe and sound today. Thank you for all your consideration in this matter. Such service is rare in this day and age. I would not hesitate to use your company again. With many thanks ”

“ Hi, I ordered two light fittings from you a couple of weeks ago. I would just like to congratulate you on your quick and efficient service. I tried to order online but did not want to pay using Paypal so I telephoned my order through the following day and paid over the phone by credit card. I was promised a callback to confirm I was ordering the correct items which I received very shortly afterwards. Then, after being advised by email of their despatch, I received the fittings a couple of days later. They are now up and look great and we saved a total of £70 over the price in our local "wholesale" electrical outlet. Well done and keep up the good work! ”

“ Many thanks for your prompt response in replacing the damaged crystals, all received in good order, much appreciated. I will be more than happy to order from you again and will be recommending you to my friends. ”

“ Just received my order SD**** -very happy with your service -quick, easy and excellent all round, thank you. I will do my best to recommend you to others and would be delighted to purchase more from you in future. regards, ”

“ Thank you for your email. I received my lighting yesterday and have been very pleased with the order and your excellent customer service. I will have no hesitation in using your company again, Many Thanks ”

“ Dear Scotlight, We have just received the two Endon low-energy mother and child lamps which we ordered from you. We are delighted with them. We are also delighted with your service. It is a real pleasure to find a company who not only knows what customer service is, but actually delivers it. Thanks especially for matching the lower price of our nearby supplier, but they couldn't match your customer service! Long may you continue! ”

“ I wanted to thank you the service I received for the following order. Endon 146-3CH 3 Light Chrome Ceiling Light x 4. The lights were not in stock at the time of order but the staff kept me informed of my order's progress and they arrived last week. The lights are now installed and I am very happy with the style and quality. Thank you for your assistance. ”

“ Dear Sirs, Yesterday, September 18, I placed an on-line order with you. Today, September 19, while I was out for the morning rolls and newspaper, the order was delivered. Had you sent it any quicker it would probably have melted in transit! Many thanks indeed for such cracking good service. Have the rest of the day off. ”

“ Just a quick note to say thank you. I ordered the product and then found it elsewhere at a better price. Without a quibble, you were on the phone to say no problem, you would match the price. As for the speed of delivery, second to none! It arrived the very next day. Fantastic service all round. Thank you. ”

“ Hi there, I would just like to thank you very much for the speed of delivery of the light that I ordered. The light was also very good value for money. I will be recommending you to all of my friends. Thank you ”

“ Hi Andrew, Just writing to thank you for such a speedy service! Ordered my lights on Monday and everything was delivered by the Wednesday. Many thanks, I hope my husband can install them all as quick!! Kind regards ”

“ For quite a long time I have been trying to find down lighters to replace the existing units throughout our house. The advice and assistance I received from various electrical suppliers in the area was rather poor and therefore I searched the internet. Scotlight not only answered my questions without delay, but stocked the down lighters required and supplied within a few days. Extremely efficient and the service I received was excellent! ”

“ Hi, Just to say many thanks for the prompt delivery. Its a present for my parents ruby wedding anniversary and I'm sure they'll love it. Will definitely use your company again. ”

“ Dear Scotlight I am emailing you to thank you for your excellent service. The light fittings I ordered online were out of stock but I received a message on my answerphone from a very nice lady (sorry I cant remember her name) stating that they were out of stock & would I call so I could decide what I wanted to do. I rang & could not get in touch with the person who left the message but David, the man who answered rang me back afterwards as the person who left the original message was unavailable. David explained the choices available to me & I decided to leave my order in place. It turned out that the re-ordering of the stock had already been dealt with by the staff concerned. Besides, I was happy to wait as the items I had ordered matched a light fitting I had already. To my surprise I received an email confirming that my order had been dispatched within the next couple of days & before the end of the week arrived my light fittings had been delivered. Thanks you so much for your excellent customer service. I have no hesitation in recommending your company to any of my family & friends. ”

“ Just a note to say that my bathroom ceiling light arrived this morning and is great. The packaging was superb. Thanks for excellent service! ”

“ To all at Scotlightdirect, Order No. SD###. Thanks for quick service. I really did not expect to see the parcel before the weekend. Goodbye to the round of golf planned for Saturday. I would certainly recommend you to anyone who asks me about light fittings. ”

“ Morning! Replacement for damaged order SD###: Lamp received on Friday morning, thanks. Thank you very much for the prompt return and the friendly communication. Very pleased with the floor lamp and hope to shop with you again. ”