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    "Dear Sir / Madam / Team I just had to send a thank you to you all for your help with regarding my order that I thought was damaged but thanks to all of you that tried very hard to resolve my problem, it looks like one of your managers were right and my problem was with the make of light bulbs not the light it's self. You have helped me so much. Your consideration, help and politeness has meant I shall always recommend Scotlight Direct to my family and friends, I shall also use you in the future, your staff and company deserve more than a 5 star rating! Please except my sincere thanks "
    - B Saywell

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Candle Lamps

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Customer Review


Hi Lauren, I was simultaneously amazed and delighted to receive the fixing kit you sent me. It demonstrated a substantial initiative (given that you had only my name and telephone no.) to presumably look me up in your past purchasing records and to then go the step further and send the items I needed free of charge. Whilst the value was only small, the goodwill your action generated was immense. It was such a refreshing change to experience such superb customer service. Rest assured I shall not only look to your company again in the future but will also be advising all my friends and contacts of both the service and value for money they can expect if they do likewise whenever they have lighting needs. Once again, many,many thanks for "making an old man very happy". Both you and the company deserve a tremendous round of applause.

  5/5 stars    13/04/12
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