I received the replacement lamp this morning and when I inspected it was complete in all aspects.
Many thanks for your patience, understanding and help in resolving this matter for me.
I'd like to add that over the past 3 years or so I've purchased several items from Scotlightdirect and initially I was very concerned about buying from the internet. However, I'm please to say that I have always been very impressed with your Customer service, Speed of delivery, Friendly helpful staff and Competitive Prices.
Scotlightdirect will of course be my first port of call when I next need lighting products.
C Bunting 08/10/13