"Following our purchases made online from your company I am delighted to respond with a genuine thank you and personal recommendation for both the professional service and personal attention given by your colleagues and yourself. Our lighting products were much appreciated when first received, but we were impressed further by the kind and efficient replacement when our lamp gave up after many months of intensive usage by my parents. I can say that seldom has addressing such a matter with a distant internet purchase company been made so simple and we felt that even as past customers, we still mattered. Of particular mention is the comprehensive packaging! Our mutual wish to make a joint contribution to the Haiti appeal in preference to the normal convention of refunding my return postage charge, for me, sets Scotlight apart... this is the friendly personal service that we all miss from times past."