"Dear Sir / Madam / Team
I just had to send a thank you to you all for your help with regarding my order that I thought was damaged but thanks to all of you that tried very hard to resolve my problem, it looks like one of your managers were right and my problem was with the make of light bulbs not the light it's self.
You have helped me so much. Your consideration, help and politeness has meant I shall always recommend Scotlight Direct to my family and friends, I shall also use you in the future, your staff and company deserve more than a 5 star rating! Please except my sincere thanks "